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1.  What do I do if I believe that the sewer is backing up into my home?

Since water seeks the path of least resistance, check the toilets and tubs on the lowest level of your home.  Are they the ones backing up?

  1.  If not, the problem is most likely an internal plumbing issue.
  2.  If they are, call the Authority immediately.  Our telephone number is 215-295-8181.  Our business hours are Monday to Friday between 8am and 4pm.  If our office is closed, please call the Sewage Treatment Plant at 215-736-0018.  We will check the main sewer line.  If there is a blockage, we will swiftly remedy the problem.  If the main is flowing normally, then the problem is located somewhere in the home’s plumbing or the lateral connecting the plumbing to the main sewer line, and is the customer’s responsibility.  In this instance call a recommended plumber or pipe cleaning company quickly.

2.  What do I do if I suspect poor water quality?

First, gather information that can help solve the problem.

  1.  After 5 minutes of running the cold water, does the quality issue go away?  Is the issue visible after letting the water settle in a clear glass cup or mug?
  2.  Is the quality issue present at multiple faucets?
  3.  Do you have a filter or treatment system inside your home?  Does it need maintenance?
  4.  When was the last time you drained your hot water heater?  Iron and rust build-up in the water can be carried into the home’s plumbing if not periodically flushed.

Call the Authority.  There might be an emergency repair or routine flushing going on in your vicinity.  If not, we’ll investigate the situation promptly.

3.  Is there anything that I need to do before selling my home?

Your water meter needs to be read prior to the sale of your property in order to properly calculate your final water and/or sewer bills.  Call the Authority to schedule a visit.

Final Tenant Inspections are required on all rental properties.  Call the Authority to schedule a visit.

4.  Where is your office located?

Morrisville Borough Hall
35 Union Street
Morrisville, PA. 19067

5.  What are your office hours?

Monday thru Friday except for Holidays
8am – 4pm

Holidays:   New Years Day, Presidents Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Day after Thanksgiving & Christmas Day

6.  How is the amount of my water bill determined?

Water meters are read on a quarterly (3-month) cycle. The Morrisville Authority then bills customers a minimum charge for the first 5,000 gallons of water and sewer in that quarter, plus any additional amount of water used (over 5,000 gallons) at the rate established per 1000 gallons.  There also is a $2.00 dollar per quarterly meter charge.

7.  When is a bill late and what is the penalty charge?

A bill is late after 30 days.  The penalty charge is 10% on the unpaid balance.

8.  What is the average water bill?

Due to the different consumption needs by everyone, this question cannot be answered accurately.

9.  I am selling my home.  How do I get the bill out of my name?

When you are selling your home the closing title company will need to contact our office a minimum of one (1) week prior to your closing date.  At that time, we will obtain a meter reading which will result in a final bill provided to your title company, to be paid at closing.

10.  I do not live at this address and the tenant is responsible for the bill.  Why can’t you send him/her the bill?

A copy of the bill can be sent to the tenant, but the account must remain in the owners name.  Unlike other utilities, the water department has the right to lien your property if the bill remains unpaid.  The bill stays in your name and is sent to you so you are aware of any charges.  If it is the tenant’s responsibility to pay for the bill, you should forward the bill to them in a timely manner or call our office to add the tenant information so they get a copy of the bill.

11.  I am away for the winter/summer and no water is being used.  How come I still receive a bill?

As long as there is a meter in your home you will continue to receive a minimum bill, even if no water is used.  If you will be gone longer than three months it may be to your benefit to have the water turned off at the street.  You should contact our office if this is the case so you are not charged the minimum amount.

12.  Why does the water look discolored sometimes?

Rust and mineral deposits can accumulate in a water main.  The sediment normally lays dormant in the water main unless an interruption of flow disturbs the material.  Typical interruptions can be caused by a fire in the area, water main breaks, or department hydrant flushing.  It can be unsightly, but is not a health hazard.

13.  What should I do when I experience discoloration of my water?

You should contact the Morrisville Municipal Authority to see if we can determine the cause.  After the situation has been corrected, you should run your cold water faucet to clear the water.  You should refrain from washing clothes during this time.